BlockGrid Support
This is the support page for the BlockGrid mobile puzzle game on iOS and Android. It is separate from AeroLogX pilot logbook support.
Contact: Email us at support@aerologx.net
What to include in your email
To help us understand the issue, please include (when you can):
- device model (for example, iPhone 14 or Pixel 7);
- iOS or Android version;
- BlockGrid app version (from the App Store / Google Play or the app’s About / Settings area if shown);
- a short description of the problem and what you expected to happen.
Please do not send device identifiers, advertising IDs, passwords, payment details, or other sensitive personal information.
Ad rewards
If you watched an ad but did not receive the in-game reward, check your internet connection before closing the app, then try again when the connection is stable. Closing the app mid-reward can prevent the reward from being applied.
Purchases and subscriptions
The current version of BlockGrid does not offer in-app purchases or subscriptions. Rewards in the app are ad-based (for example, rewarded ads). There is no purchase or subscription support for BlockGrid at this time.
Response time
We aim to reply when we can. We do not promise a fixed response time or SLA for BlockGrid support emails.
Privacy Policy
For how BlockGrid handles privacy, advertising, and consent, see the Privacy Policy.
Need to reach us? Write to support@aerologx.net.