BurstLume Support

Product: BurstLume: Color Pop
Version: 1.0.0
Supported platform for the initial release: iOS and iPadOS
Contact: support@aerologx.net

This page provides support information for BurstLume, an offline single-player color-bubble puzzle game for iOS and iPadOS.

How to play

• Tap a group of three or more connected bubbles of the same color to burst them.
• Bubbles above a burst fall down to fill the gap.
• A pressure timer counts down continuously; bursting bubbles adds time back.
• When the timer reaches zero, a new row enters from the top and pushes every bubble down one row.
• Clearing a large cluster or building combos can earn Blast Bomb, Color Pulse, or Mega Burst power-ups.
• A run ends when bubbles overflow the bottom of the board.
• An interactive tutorial is shown on first launch and can be replayed from How to Play.

Audio and haptics settings

Settings may include:

• Music on/off;
• Sound Effects on/off;
• Haptic Feedback on/off;
• Color Assist on/off; and
• Reduced Motion on/off.

If music or sound is not playing:

• open Settings;
• verify that Music is enabled;
• verify that Sound Effects is enabled;
• check the device volume;
• check whether the device is muted; and
• close and reopen the App if necessary.

Offline behavior

BurstLume’s core gameplay works fully offline.

Starting a run, playing, pausing, and returning to the Main Menu never require an internet connection.

Some optional features may require an internet connection, including:

• the optional rewarded Continue;
• the interstitial advertisement shown after a completed run;
• privacy-consent messages; and
• the legal and support pages you are reading now.

Ad troubleshooting

BurstLume may show one interstitial advertisement after a completed run, at the moment you tap Play Again or Home, and only when an advertisement is ready. It may also offer one optional rewarded Continue per run.

An advertisement may be unavailable because of:

• no internet connection;
• consent not being completed;
• no available advertisement inventory;
• temporary Google service unavailability;
• device or regional restrictions;
• advertising configuration;
• security or fraud-prevention controls;
• local frequency limits, such as the first two runs after install, a minimum interval between advertisements, or a maximum number of advertisements in a period; or
• the Continue already having been used during the current run.

We cannot guarantee that an advertisement will always be available. Play Again and Home remain available even when no advertisement can be shown.

Report an inappropriate ad

If you see an advertisement in BurstLume that you believe is inappropriate, offensive, or misleading, contact support@aerologx.net.

When reporting an advertisement, include where possible:

• the approximate date and time you saw the advertisement;
• a screenshot or description of the advertisement;
• the advertiser or product shown, if visible; and
• whether the advertisement appeared as an interstitial or a rewarded advertisement.

We forward relevant reports to our advertising provider, Google, where appropriate. We cannot guarantee the removal of any specific advertisement, as advertisement selection is controlled by Google’s systems.

Privacy choices

Depending on your region, BurstLume may show a Google User Messaging Platform consent message when the App opens.

When Google indicates that the option is required, a Privacy Choices entry is available from the Main Menu or Settings so you can review your consent choices.

Declining personalized advertising does not disable the core offline game.

See the Privacy Policy for full details.

Reset Game Data

Reset Game Data, available in Settings, removes supported local gameplay information stored by BurstLume.

This may include:

• best score;
• aggregate gameplay statistics such as games played, bubbles burst, highest combo, largest cluster, and longest survival time;
• tutorial completion status; and
• local advertisement-frequency counters.

Consent-related state maintained by Google’s consent SDK may remain where the App intentionally preserves Google UMP choices.

Reset Game Data does not delete information already processed by Google’s advertising systems; see the Privacy Choices controls and Google’s own tools for that information.

Local progression

BurstLume does not have:

• a BurstLume user account;
• login;
• a password;
• developer-operated cloud save; or
• server-based progress recovery.

Gameplay progress is stored locally on the device.

Reinstalling the App, clearing application data, using Reset Game Data, resetting the device, or losing the device may remove local progress.

Support cannot restore deleted local progress from a BurstLume server.

App does not open or closes unexpectedly

Try the following:

• close and reopen BurstLume;
• restart the device;
• confirm that iOS or iPadOS is up to date;
• confirm that the latest BurstLume version is installed;
• confirm that sufficient device storage is available; and
• reinstall the App only after understanding that locally stored progress may be lost.

Contacting support

When contacting support, include where possible:

• BurstLume version and build number;
• device model;
• iOS or iPadOS version;
• a description of the problem;
• steps to reproduce the problem; and
• a screenshot if appropriate.

Do not send:

• passwords;
• Apple ID credentials;
• payment information;
• full device backups;
• advertising identifiers;
• unnecessary sensitive personal information; or
• private files unrelated to the support request.

We aim to reply when reasonably possible, but we do not guarantee a fixed response time.

Legal

Privacy Policy · Terms of Use